SWF TERMS & CONDITIONS
The policies, terms and conditions outlined below pertain to items sold specifically through the She Wore Flowers website. They do not apply to She Wore Flowers items sold through other retailers or individuals. By purchasing an item from She Wore Flowers you have agreed to our store terms, policies and conditions.
RETURNS & REFUNDS
We really hope you love your item with all your heart, but if you are unhappy with your purchase you are able to return it to us. Please note that the following conditions will apply;
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If you wish to cancel your order, you can do so within 48 hours of purchase for a full refund. Please email us at info@sheworeflowers.com to do so.
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After 48 hours from time of purchase, 35% of the total purchase price is non-refundable due to the made to order nature of our designs and due to the cost of ordering materials and work that takes place post-purchase.
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Made to measure items are completely non-refundable since they are so customized.
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Any item that we agree to refund must be returned to us via expedited, insured post at the buyer's expense within 14 days of delivery for the 65% refund.
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The item must be returned unworn, unaltered, and free of stains, hair, pin marks, floor debris or any other sign of wear or adjustment.
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All items must have original tags still attached and be in the original packaging.
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If any sign of wear, use or adjustment is noted, we reserve the right to refuse the return. If an item return is refused and the buyer then wishes to keep the item, the item can be mailed back to the buyer at the buyer's expense.
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Due to the fact that we do not hold stock and our designs are made to order specifically for the buyer, we do not accept exchanges.
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Once we have received an item back and deemed the return acceptable after inspection, your 65% refund will be processed. This can take 2-3 weeks to process depending on the payment provider used initially.
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All shipping and duty fees are non-refundable. Any duty or import fees that occur on the return will be deducted from the final refund balance. Any payment processing fees are also deducted from the refund balance.
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If an item is sent back for return but is lost in the mail along the way, it is the buyer's responsibility to file a claim with the postal service to recuperate the insured item's value. SWF is not responsible for return items that are lost in the mail and cannot provide a return of funds for any items that do not arrive back to us safely for inspection. If a customer sends back an item uninsured for the retail price and it is lost, the customer will be unable to recuperate any funds with the postal service and SWF will not be able to provide you with a refund of any kind.
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Any items purchased on sale, as promo offers, or as samples are non-refundable.
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Just because you need alterations, does not warrant a refund! We have specified numerous times that regardless of whether you choose a made to size or made to measure option, you will require alterations. We will not refund orders to customers who have overlooked this, nor do we pay for customer alterations. This is one reason that it is very important that your measurements are taken correctly.
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Please email us at info@sheworeflowers.com for any inquiries, we're happy to help!
IMPORT AND CUSTOM FEES
When shipping items internationally, sometimes unforeseen fees or charges can occur with customs in the buyer's country. It is always the buyer's responsibility to pay for any customs or duty fees/taxes that occur during the importation and shipping process. If you reside outside of Canada and would like to know more about import fees in your country, please contact your customs office for more information. We ship our items from British Columbia, Canada after our final quality inspection.
DELIVERY OF ORDER
Please ensure at time of purchase that your shipping address is correct! If you reside in the USA, please make sure you include your entire post code (both parts)! We will notify you once your item is complete to make sure that your address is still correct, but please try to keep in touch if you end up moving or changing address during the time your item is being made so that we can update our own records for you and ensure your item gets to you without complication (or worse, gets lost in the mail). SWF will not be held responsible for items that are lost in the mail or delayed due to address input error.
Although we strive for a speedy delivery, SWF cannot control the postal service or any delays that occur once the item is out of our hands.
ORDER PROCESS,CREATION TIMES AND RUSH ORDERS
Within 48 hours of purchase, we will be in touch with you to go through the measurement process. You will be able to do this at home with the help of another person, or you can take your measurement form to a trusted seamstress or tailor and they can assist you. Once we receive your measurement form back complete and signed, we will advise you on sizing, get your approval on the desired size to order, and start working on your item! Once your item is finished, it is quality inspected and then shipped to you!
Typical order creation times are 16-24 weeks from date of measurement submission and size confirmation. If you would like to inquire about whether a rush order is possible so that you can receive an item in less than 16 weeks, please get in touch with us directly at info@sheworeflowers.com and we can advise you of the possibility. If a rush order is possible, a fee will be applied which will vary depending on the timeframe. This will be discussed with you prior to order but generally will range from $175-$250.
SIZING, CUSTOM CHANGES AND ALTERATIONS
We do not do customizations, however if you wish to have a tailor or seamstress customize your item we can provide you with a quotation for additional fabric to be sent to you.
Please note that our items can be either made to size, or made to measure. This means that your item will be ordered in either the standard US size in which your measurements fall, or you can proceed with a made to measure option in which the design will be made more specifically to your measurements. If you proceed with standard sizing and your measurements fall between two sizes, which is very common, we always recommend to order the larger of the two sizes, and then tailor the item down with a seamstress. It is much easier to tailor down and make an item smaller than it is to make it larger. There is a common misconception that wedding dresses should fit perfectly upon arrival, and this is not the case the vast majority of the time (even made to measure gowns often require alterations closer to the wedding). To manage your expectations we believe in being clear in explaining this process! Please remember that your gown (like almost all wedding gowns/skirts even ordered in physical shops!) will more than likely require alterations with a trusted seamstress or tailor. It is best to speak to a trusted tailor or seamstress in your area prior to your item arriving so that you have an idea of what cost to expect for their services. Generally, standard wedding dress alterations can cost anywhere from $150-$500 and this can vary where you live in the world. SWF is not responsible for any costs associated with alterations. You can read more about the measurement process in our FAQ section. We cannot be more clear. Almost EVERY order will require alterations. EVEN MADE TO MEASURE! It is extremely rare for a bride to not require any alterations.
If a buyer insists to proceed with a size that is not recommended, it is the sole responsibility of the buyer for any additional fees for adjustments that may be needed after receipt of the item and we cannot guarantee the item will fit. Please remember that any drastic changes to body size during the order process from the day of measurement will affect the amount of alterations your item will require! Since we require all customers to sign off on their order size, SWF is not responsible for any alteration costs.
Please also note that we do not add bustles or finger loops to our skirts and dresses. This will be up to a qualified seamstress to do and will be part of your alterations process.
MODIFICATION OF TERMS & PRICES
We reserve the right to modify our terms and policies at any time without notice or notification. We also reserve the right to modify our prices or services at any time without notice.
FABRICS, COLORS, AND PRODUCT CREATION
Due to many hand made aspects of our products, you understand that lace and fabric placement will vary slightly which makes your dress truly one of a kind! You also understand that although we do our best to provide you with fabric swatches on each listing that truly represent the product colors, computers display color differently and your own device may not be accurately reflecting the true color of the product. Variations of these aspects will not warrant a full refund and you will still be required to adhere to our refund policies.
CONTACT
Please feel free to contact us at any time at info@sheworeflowers.com. We are happy to assist you!
PRIVACY
By using the SWF website to purchase an item, you understand that we collect personal information. You consent to our use and collection of this personal information and consent to our privacy policies.